Refund policy

Short version: if a script does not work as described and I cannot fix it, you get your money back. Talk to me on Discord or at contacto@jesusgimenez.com before opening a dispute.

Digital products (scripts and bundles)

Scripts are digital content delivered immediately after payment. By completing the purchase you ask for immediate delivery and acknowledge that, once the script has been delivered to your Keymaster, the 14-day right of withdrawal for digital content no longer applies (Art. 16(m), Directive 2011/83/EU).

You are still entitled to a refund when:

• The script does not work as described on its page, with the listed frameworks and dependencies, and I cannot fix it within a reasonable time after you report it.
• You were charged twice for the same product.
• You bought the wrong product by mistake and contact me within 48 hours, before the asset has been used on a server.

Refunds are not given for:

• Changing your mind after the script has been delivered.
• Incompatibility with frameworks or resources not listed on the product page.
• Problems caused by modifying the code or by other resources.

Services

• Before work starts: full refund.
• After work starts: work already delivered (for example, completed milestones or a delivered audit report) is not refundable; the rest is.
• Monthly maintenance: cancel any time; the current month is not refunded.

How to ask for a refund

Open a ticket on Discord or write to contacto@jesusgimenez.com with your Tebex transaction ID (it starts with tbx-) and a short description of the problem. Approved refunds are issued through Tebex to the original payment method; when a script is refunded, its licence is removed from your Keymaster.

This policy does not limit any rights you have under the consumer law of your country.